Scroll bar obscures totals

SteveInReno

Please fix the scrolling on the Budget. I am in Budget Only view.

If I have all my categories collapsed, the scroll bar is fine. If I expand a category, the scroll bar now obscures part of the totals.

This is what I see:

Quicken Anja

Hello @SteveInReno,

I attempted to replicate this issue, but was not able to do so. When did you first notice this issue started? Did anything significant happen before it started happening (installed new update, ran a One Step Update, etc)? Are you seeing any other display issues in other areas of the program, or just this in the budget?

Also, could you please tell us where you data file is located on your computer? Do you have it stored on your local hard drive (C: Drive), or in a cloud-based/external drive (OneDrive, DropBox, USB, etc)?

Check back and let us know! Thank you.

SteveInReno

Thanks for responding!!!

Re: When did you first notice this issue started? Did anything significant before it started happening (installed new update, ran a One Step Update, etc)?

I remember I noticed it last year. Not sure about the year before. I just figured out how to repro it yesterday.

Re: Are you seeing any other display issues in other areas of the program, or just this in the budget?

None that I think relate to this. But I've seen lots of display issues over the years, so that I kind of ignore them unless they get it the way (like this one). But now that there is a forum that I know Quicken listens to, I will post the issues that I see more regularly.

Re: Do you have it stored on your local hard drive (C: Drive), or in a cloud-based/external drive (OneDrive, DropBox, USB, etc)?

I keep my file on a OneDrive,

but Quicken sees it as a local file:

Hope this helps….

Quicken Anja

Thank you for the additional information! Before you perform any troubleshooting, please be sure to save a backup (just in case).

Please be advised that we strongly advise against saving your main data file to a folder that is synced with a cloud-based drive as this can cause data damage and/or file corruption. For this reason, we recommend keeping your main data file saved on your local hard drive. By default, Quicken data files are saved and located in the following pathway; C:\Users\"Username"\Documents\Quicken (see example below). 

Please, refer to this support article for more information in regards to storing data files on cloud services. While the article does mention DropBox specifically, the information does apply to all cloud-based drives.

Since your data file is saved in a location that is synced with OneDrive, this could be causing the issue. You can see if not syncing it with OneDrive will make a difference. However, if this is not the case, then you can try overriding the scaling for Quicken by following the steps below which often helps correct display issues with Quicken. Please, make sure Quicken is not open and running while performing these steps.

1. Right-click the Quicken icon on your desktop and select Open file location.
2. Right-click the qw.exe file and select Properties.
3. Select the Compatibility tab.
4. Click Change high DPI settings.
   
5. Check the box for Override high DPI scaling behavior and set the Scaling performed by to Application.
   
6. Click OK.

You can also try changing other settings in the Compatibility tab:

Before attempting these steps, be sure to make note of the settings you currently have selected. 

While in the Compatibility tab mentioned in the steps above, try unchecking all the boxes. If this doesn't resolve the issue, click the Change high DPI settings button and uncheck the boxes on that screen. 

Let us know how it goes!