how to get credit card accounts back into balance

klchilds
klchilds Quicken Windows Subscription Member ✭✭
in Registers & Transactions (Windows)

this is my second post on this - cannot seem to find the 1st one.

during citibank snafu bad things happened to my credit card registers. they were never in balance any longer with the bank. i tried reconciling and the adjustments were over 5K !!! i have since researched a bit and found many duplicate records in the register. got rid of those and i am still way off…..i have considered reloading the accounts from scratch but that would make me lose the personalization of the entries that I do after the downloads…….HELP !! cant trust quicken balances at this point………..

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Answers

  • klchilds
    klchilds Quicken Windows Subscription Member ✭✭

    am hoping some guru here can solve this for me

  • Bob_L
    Bob_L Quicken Windows Subscription SuperUser ✭✭✭✭✭

    By "researched" I assume you have manually reviewed statements to see if anything pops out? Only thing I can offer is that there have been cases where opening balances somehow get changed to something else. Please check that. (We recommend that folks put the opening balance in the memo field of the opening account transaction as a way to know what it should be in case this happens)

    Quicken Business & Personal Subscription, Windows 11 Home

  • klchilds
    klchilds Quicken Windows Subscription Member ✭✭

    both of my citibank cards are so far out of balance. the one that is used most is now $4700 off says reconcile. the other one that isnt used as much reconciles with a $500 adjustment. have looked everywhere I can think of to solve this ongoing item……think i will try to just live with my adjustments for awhile and see if it continues to get out of whack with the bank. have reconciled credit cards since forever and never had such a problem. having used quicken for decades I have to say these anomalies of late with the bank downloads are a bit alarming…..have noticed double posting every once in awhile too. I would start over with new accounts and go forward but so much of it is tailored to my accounting methods….ugh….

  • klchilds
    klchilds Quicken Windows Subscription Member ✭✭

    having perused many citibank issues here on this site that deal with citibank and quicken for at least the last six months. some are saying reconciliation isnt possible….some have been told it must be opening balance and many others still having problems with the citibank connections. All of the discussions found are marked "closed" I am now thinking that means CLOSED WITHOUT RESOLUTION.

    This is the first big glitch i have had that remains unsolved and i have been using quicken since 1996.

    Are there other means in the support of quicken that can help us finally solve this ? Am wondering when this topic will be closed for discussion too

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