Fidelity Credit Card connection fail

rmason1
rmason1 Quicken Windows Subscription Member
edited December 2024 in Errors and Troubleshooting (Windows)

I've not been able to connect to / update from my Fidelity Credit Card account for about a month. I receive a CC-501 error indicating that it's not Elan Banks fault and don't contact them.

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @rmason1,

    Due to the nature of this error message and the length of time you have been experiencing this issue, I suggest contacting Quicken Support directly for further assistance, as an escalation may be in order. The Quicken Support phone number can be found through this link. Phone support is available from 5:00 a.m. PT to 5:00 p.m. PT, Monday through Friday.

    I apologize that we could not be of more assistance. 

    -Quicken Jasmine

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