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Quicken is unable to delete this biller because Invalid Entity Access

nathanbower

I have two online billers in Quicken that I am unable to delete. I have already tried validating and super validating the the data file. Here are screenshots of the error:

When I try to delete Republic Services:

When I try to delete Spotify:

Anyone have any ides how to fix this?

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Windows

Online Bills

Accepted answers

nathanbower

After working with chat support what finally resolved it was doing a copy/template of the data file. This allowed me to delete the errant billers but did require me to reconnect all my bank accounts to online services.

To create a copy/template of the file:
Here are the steps:
Go to file
Click "copy or back up file..."
Select "create copy or template"
Choose the location in your computer.
Save copy.
Select New Copy.

All comments

Quicken Jasmine

Hello @nathanbower,

Due to this issue occurring with two separate billers, I believe this may be due to an online services issue or a data file issue.

First, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Let me know how it goes!

nathanbower

Quicken Jasmine

Hello @nathanbower,

Thank you for coming back to let us know. I am happy to hear that you were able to get the issue resolved!