Itemized splits disappeared
Hi, I'm on Windows 11 Home version.
We noticed that the itemized splits in a lot of our transactions going back several years have disappeared.
During the last week of Dec. ’24, we have been investigating a recently identified corruption of split itemization in our Quicken database. For example, if we logged an ATM charge on our bank account in Quicken, we would do a split itemization of the withdrawal. It would be split into 1) an ATM charge and 2) as a transfer to a cash account. We typically save our Quicken data to our local hard drive 1-2 times per month, so we were able to back track to see when the corruption began occurring. We found in early September that our ATM withdrawal itemizations were corrupted over several years. In late December ’24, pay statement itemizations (earnings/deductions from our employer) became corrupted (i.e. all of the split itemizations disappeared and are replaced with a single itemization (i.e. [Salary]) for the net amount. This corruption occurred for approximately 5 years of entries. We spot checked 5 years of entries and noticed that all the item splits have been affected.
We decided to call Quicken to understand what was going on (1/2/2025). We were extremely disappointed with the tenor and results from the call. The support person said we should back up our data to the local drive. We showed them that we were doing so already. Then he started saying we should back up to the Quicken account also. That seemed like trying to shift the blame onto us. We eventually got escalated to his superior. It was a similar conversation. Quicken could not explain why the corruption occurred. There was also no curiosity about trying to understand what caused the problem or willingness to acknowledge that this is a serious issue in Quicken. Instead, the superior also started saying we should backup to the Quicken remote storage site once we told them we had been saving to our local drive.They also suggested we restore to a previous back-up where the splits are still correct. As they cannot give us a root cause for the error, we do not feel confident that this issue will not happen again. If we do not know why this issue is happening and can affect transactions over multiple years, what level of data validation do we have to do every morning to feel confident we can use Quicken that day vs having to restore a back-up?
We have been users of Quicken since the late 90’s. However, we are now planning to stop using Quicken. An essential requirement for any financial tool is data integrity. In our discussion with Quicken, they would not commit to data integrity as a core requirement. Instead, they insisted on band aid solutions (i.e. said we should do backups and rely on our own data integrity checks). Without data integrity, using Quicken as an archiving and planning tool can result in a lot of wasted time and bad financial decisions..