Error message "cannot open file"

Question

I am a long time Classic user. I have stored my files on my cloud for a few years. I have had no problems until two days ago when I tried to open my file and it said "cannot open file". I tried a number of things the support page recommends, copying the file on the local drive, making sure it's not read only, validating the file, etc. I called and spent 45 minutes with Quicken support and the rep said there was something blocking the file from opening. I turned off all my norton security features but same problem. I called Norton and spent an hour with them and they said they think it's a Quicken problem. I went back three days to a restore point before my latest windows update but I still have the same issue "cannot open file". I also went to an older Quicken file which was on my hard drive - thinking maybe my cloud files were corrupted - same problem! I am out of ideas. The only other thing I can think of is that the newest edition of Quicken is conflicting with something. I had Quicken 27.1.60.5 prior to all of this happening!

Shookshook · Answer

I have all my Quicken files in the cloud (PCloud) which I have had there for about a year. Okay, now I know that this is a no-no.  I can understand how one file might be corrrupted due to connection issues, but I can't open any of my files, or back up files from my cloud drive. I have never had any problems in the past. I tried to copy the files and back up files to my local drive, but I am still unable to open them. I get the same message - "unable to open file". Does anyone know of any ways of getting access to my cloud files?

Shookshook · Answer

@NotACPA

Thanks, I appreciate your suggestions. I did re-install Quicken (current version). My cloud file doesn't open but I did get the file to open which is from Oct that was not filed in the cloud. Now Quicken is giving me a message with my current file (which I copied to my local drive)  is conflicting with another application and that if my file is located on cloud storage I need to turn off syncing. The funny thing about that is that it's copied to the local drive. So it thinks the file in in cloud storage. Any other suggestions?

NotACPA · Answer

When you upgraded from 60.5 to current version, Q automatically created a backup of your file at that time.  Can you do a Win search to find that file, remove the "backup" part of the name and double-click on the file to open that?

IF NOT, I'd suspect that your Q installation is damaged.  You might try to re-install.