One Step Update Summary Not Listing All Updated Accounts

schmieg

After the recent problems with USAA were resolved (at least on my end), I had to reset all the USAA accounts and my PNC accounts. I did not have to do anything with Chase, Discover or US Bank. Following doing that, USAA and PNC began downloading transactions and balances properly, but the One Step Update Summary only showed Chase, Discover and US Bank as having been updated. The USAA and PNC accounts were not shown at all on the summary (though they appeared on the One Step Update progress window. I have attached a screenshot of the summary page.

Does anyone have an idea as to why this is happening and how to fix it? Thanks.

Screenshot 2025-01-09 114620.png

Quicken Anja

Hello @schmieg,

I apologize for any inconvenience this issue may be causing, and appreciate you bringing this to our attention!

When did you first notice this issue started? Also, can you please tell us where your data file is saved on your computer? Is it in a folder that is located on your local hard drive (C: Drive), or in a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc)?

Check back and let us know! Thank you.

schmieg

The data is stored in the C:\users\xxxx\documents\Quicken folder. However, just before this email arrived, I solved the problem. I uninstalled Quicken for the second time and then used Ccleaner to remove all Quicken references from the registry. I then reinstalled Quicken and everything works again. I didn't remove the registry items the first time I did the reinstall and it didn't resolve it, but removing the registry items was the key.

Thanks for the reply. I think what caused the corruption was the issue with trying to connect with USAA multiple times while the USAA problem was present.

Quicken Anja

@schmieg Thanks for the update! I'm glad to hear you were able to resolve the issue and we certainly appreciate you sharing the solution that worked for you as it may help others experiencing the same or a similar problem.

Thank you!