CitiBank L.L. Bean MasterCard

Question

I seem to be having a problem connecting my Citibank L.L. Bean MasterCard and downloading  transactions.  Back in December the download stopped working.  Since then, I have tried reseting the account within the Quicken Online Services Tab, and have also tried deactivating the account and reactivating it.  Each time I follow the instructions within Quicken, and the system will tell me that it has connected successfully and downloaded transactions from the last 2424 days, but nothing shows up.  I know something is wrong, because the online balance the system reports is wrong, and no transactions download, even though the card is being used regularly.  I don't receive and error messages to report, and the system always tells me everything is working normally.  Any and all help is greatly appreciated.

DKS

Quicken Kristina · Answer

Hello @David Simmons,

I haven't seen any response in a while. Do you still require assistance?

Thank you!

Quicken Kristina · Answer

Hello @David Simmons,

Thank you for letting us know you're encountering this issue!  To clarify, when you try to update your CitiBank L.L. Bean MasterCard account in Quicken, it acts like everything is working (no error messages/codes), but no transactions download and the Online Balance is incorrect?  Could you provide more detail how the online balance is incorrect?  For instance, is it factoring in pending transactions, or reflecting an old balance, etc.?

Which financial institution (connection option) and connection method are you using for this account?  To check that, please navigate to Tools>Account List, click the Edit button next to the problem account, and then click on the Online Services tab.  It should show the information at the upper left.

I look forward to your response!