Chartway Federal Credit Union

Question

I've been unable to connect to my accounts at Chartway since 2Jan25. I get error CC-502 in Quicken. I've seen this problem before but never for this long. I renewed my quicken subscription the beginning of this month. This issue is taking too many hours to resolve. I tried all of the recommended fixes from the community and from the chat feature on the quicken website. Isn't there anyone getting paid at support that can help resolve this problem?

studpup · Answer

I've been unable to connect as recently as a week ago, but I saw the update today (2/18) that it's ongoing but closed the ticket due to "low activity." But I tried and it successfully connected (2FA and all).

JMOORE: Maybe try yours again and see how it goes?

Quicken Kristina · Answer

Hello All,

This is a known issue that is currently being worked on. While we do not have an ETA, please bookmark the Community Alert linked below to track the status of the issue, since any updates, once available, will be posted to that alert. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

https://community.quicken.com/discussion/7959526/new-1-23-25-chartway-federal-credit-union-cc-502-fdp-102

Thank you!

(Ticket #11530812/CTP-12029)

JMOORE · Answer

I've been unable to connect to my accounts at Chartway since 2Jan25. I get error CC-502 in Quicken. I've seen this problem before but never for this long. I renewed my quicken subscription the beginning of this month. This issue is taking too many hours to resolve. I tried all of the recommended fixes from the community and from the chat feature on the quicken website. Isn't there anyone getting paid at support that can help resolve this problem?