Pending Transactions are still pending
I have Quicken Premier and I have pending transactions that are still there, eventhough they have posted under download section and have been posted/cleared in my register. Appears that this issue started on 1/2 with Visa and 1/25 with Discover
Answers
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Hello @dahdojp,
Thank you for letting us know you're encountering this issue! To help troubleshoot, please provide more information. Which financial institutions is this happening with (you mentioned Discover, but not what other financial institutions you are seeing this happening with)? Is this happening with all pending transactions from those financial institutions? Have the problem accounts been reset or deactivated/reconnected recently?
I look forward to your reply!
Quicken Kristina
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Financial institutions is Discover and Citibank Visa. It is happening on all pending txns from the dates that I posted earlier. I have reset the accounts, close Quicken and OneStepUpdate to no avail.
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Thank you for the additional information,
To troubleshoot this issue, please backup your Quicken file, then go to Edit>Preferences>Pending Transactions.
Turn Pending Transactions off, then close your Quicken Program.
Re-open Quicken and turn the Pending transactions feature back on. Delete any pending transactions which should no longer be showing as pending. Run One Step Update to verify if the issue is resolved.
If the behavior persists, or if the transactions you deleted redownload, please let me know, and navigate to Help>Report a Problem to send a problem report with log files attached. Please provide at least 3 samples of transactions that should no longer be pending downloading as pending transactions (you can put this in the problem report if you're not comfortable sharing that information here). Providing this information will allow us to check if the problematic information is coming to us from the financial institution or if the issue is file-specific.
Please let me know how it goes!
Quicken Kristina
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Thank you Kristina. It appears that resolved the issue. Much appreciated!
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Thank you for the follow-up,
I'm glad to hear the issue appears to be resolved!
If you need further assistance, please feel free to reach out!
Quicken Kristina
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