illinoisable.com Automatic Download Setup Broken

Receiving a CC-508 error setting up downloads on an illinoisable.com account. Error states that there is a new popup for page that requires my attention but that is confirmed NOT to be the case.
Comments
-
Hello @Anony1,
Thank you for taking the time to let us know about this issue!
Please take a moment to review and follow this error-specific support article regarding error CC-508. Be sure not to skip any steps, as each one can impact the outcome.
I hope this helps!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
Hello again,
We haven't heard back from you in a while. Do you still need assistance?
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
Hello again,
Due to the lack of response, I went ahead and closed this post.
If you still require assistance, please feel free to start a new post.
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0