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Cancel Renewal

Pedro Souza

Hello everyone,

I need some help. I signed up for Quicken and I want to cancel the subscription. When I tried to cancel the renewal subscription, I got a blank screen.

I use Windows 11. I tried using Chrome and Edge on a different PC's, but all of them were unsuccessful. I changed the settings to allow cookies, but I couldn't.

Can anyone help me with this problem?

Note: As a test, I chose the option to change my plan and immediately a new screen appeared with the options.

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Quicken Anja

Hello @Pedro Souza,

We appreciate you letting us know about this problem.

I went ahead and turned off your auto-renewal through our internal system.

You should be able to see that it will not auto-renew when logging in to your account as well at quicken.com/my-account.

However, if you wish to cancel your subscription completely (not just the auto-renewal), then you will need to contact Quicken Support directly for further assistance.

Thank you!

Pedro Souza

Anja,

I' d like to cancel only the auto-renewal.
How can I check if everything is OK with the automatic renewal cancellation that you made?

TKS

Quicken Anja

Thank you for your response!

To check on your end, in your Quicken program, navigate to Help > Manage Your Subscription > My Quicken Account.

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A window will open and in there, click on Subscription. On the following screen, you should see the screen below (note I am using a screenshot from my own account as an example).

You will see a notice above the price stating, "In order to not lose your connected services, you need to resume your subscription", and at the bottom of the box, you will see an option to click Resume Subscription which is the option you would click if you wanted to turn Auto-Renew back on. Seeing this indicates that your Auto-Renewal is currently turned off.

I hope this helps!

Pedro Souza

Thanks a lot for your help

Quicken Anja

You’re very welcome! 🙂