Online Billers Not Working

JADY0120$

It looks as though Consumer Cellular, DTE Energy, Hulu and Marcus (Goldman-Sachs) are not good candidates for setting up an online bill, even though they appear in the list of valid billers. Can someone confirm this or please tell me how to set them up? I enter them and it says that the connectivity is being worked on, but nothing ever happens. They stay in the "Needs Attention" status.

Thanks,
John De Young

Windows 10 Pro
Quicken Premier - R60.20

Quicken Jasmine

Hello @JADY0120$,

Thank you for bringing this issue to our attention.

I went ahead and checked the internal status of these Online Billers and unfortunately, three of them do show a degraded status which is why they are failing to connect at this time. We do not have an ETA on when this degraded status will be resolved with these Online Billers.

However, DTE Energy does show as healthy, so I would like to try a few different troubleshooting steps to hopefully assist you with getting this Biller up and running again.

To start with, I suggest you try to Review and Repair Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Incometab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.

Once that is done, see if the issue still continues to persist.

Please let me know how this goes!

JADY0120$

DTE Energy is working now.

The 3 that are degraded, I will just continue with them as manual bill reminders. That's not a big problem.

Thank you Jasmine!!

Quicken Jasmine

Hello @JADY0120$,

Thank you for bringing this issue to our attention.

I went ahead and checked the internal status of these Online Billers and unfortunately, three of them do show a degraded status which is why they are failing to connect at this time. We do not have an ETA on when this degraded status will be resolved with these Online Billers.

However, DTE Energy does show as healthy, so I would like to try a few different troubleshooting steps to hopefully assist you with getting this Biller up and running again.

To start with, I suggest you try to Review and Repair Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Incometab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.

Once that is done, see if the issue still continues to persist.

Please let me know how this goes!

JADY0120$

DTE Energy is working now.

The 3 that are degraded, I will just continue with them as manual bill reminders. That's not a big problem.

Thank you Jasmine!!

Quicken Jasmine

Hello @JADY0120$,

Great, I am happy to hear that your DTE Energy biller is working now! Were there any troubleshooting steps that you took to resolve the issue?

Let us know!