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Attachment Icon missing with attachment present

Randy Wawrzyniak-Fry

There was a similar post in January, closed Feb 5. I have the same problem.

Windows 11
Quicken Classic Deluxe, Version R60.20

I just noticed this issue today. I added several transactions, and attached documents to the transactions. he attachments are there but the icon remains blank.

Thank you

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Randy Wawrzyniak-Fry

Here is a screen shot of the issue. All of the items circled in blue have attachments. The detail is for the one circled in red.

Quicken Kristina

Hello @Randy Wawrzyniak-Fry,

Thank you for letting us know you're encountering this issue. You mentioned you just noticed this issue today. Did this happen with transactions you had just newly added? Are the attachment icons still missing after restarting Quicken? If you haven't restarted your computer recently, sometimes restarting your computer can help also.

I look forward to your reply!

Randy Wawrzyniak-Fry

I just noticed it with some newly added transactions. I'm not sure how long this has been going on, but I don't think it's been long. I have attachments I made Feb 4 that are showing correct. I shut everything down, started Quicken and the problem still exists. The only difference is that I just started with Online Backup, in case that helps.

Randy Wawrzyniak-Fry

I just tried doing two more attachments. One worked and the other didn't. The one that worked was in a cleared status, The one that didn't work had an unclear status. I went back to the ones that I did this morning and manually put to Cleared. I saved the transaction/ Then I went back in and deleted the attachment, saved the transaction, went back again again and added the attachment. When I saved it, it worked. After that I took one of the transactions that didn't work and just deleted the attachment and reattached and it worked. So now I'm confused. I can't see a clear pattern of when it works and when it fails. Anything else that might help track this down?

Quicken Kristina

Thank you for your reply,

The attachment icon vanishing seems to be an intermittent issue. I see people post about it on the Community, the issue gets reported, marked resolved, then it comes back again later. It's very difficult to track down due to being unable to reproduce the issue on demand.

What file types are you attaching? Is there any relation between the file type and whether or not the icon displays?

Could you please detail the process you are going though when adding attachments? Are you making any edits to the affected transactions? If so, are these edits being done before the attachment is added, after it's added, or at the same time it's added?

Is there any specific transaction type or account type that is more likely to be affected by this?

There is currently an open ticket for this issue. To contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached, and if you're willing, a sanitized copy of your data file.

Thank you!

(QWIN-22127)

Randy Wawrzyniak-Fry

I had 20 years in I.T., so I am well familiar with the "intermittent issue", and this fits the label.

My normal process is to enter a transaction, save it, and then add the attachment later, but normal does not mean always. 99.9% of the time I am attaching PDFs either that I downloaded from a website when making the transaction, or scanning a receipt and attaching it. I do not scan straight to attachment. I scan and download to disk, then attach that file. My process is to click the paperclip icon, then click add, then add file, find the file, click Open, then click done once the file loads.

I just did a test. I went into a transaction and added an attachment. It worked. The I went in and changed the amount and without saving added an attachment and got the problem. This is just a one sample test, but maybe it's something for your programing group to take a look at.

Hope that's helpful. I'm interested in what you find out,

Randy

cirrusminor

Hi Kristina

I am a long time Quicken user. I have suffered from this issue for years. Very frustrating as I need these icons to let me know which transactions are documented vs the transactions that are missing documentations.

Attachment type is usually pdf
Drag & drop or using the load file function both can result in this issue
Closing and reopening Quicken does not resolve the issue

In the most recent version this is compounded with another UI issue. Opening the attachments window sometimes shows an empty window even if there are attached documents to the transaction. You have to close and reopen the window (by clicking on the attachments cell) multiple times to finally show the attached documents

Chances are there are silence errors when the icon / window contents are drawn. I have large data files, so it might be a memory issue or a timeout issue

I just discovered a trick to get the attachments to show up in the attachments window. If you click on the green 'save' button of the transaction (not enough to press enter) this will refresh the attachments window and you'll see your attachments. I have found no tricks to fix the missing attachments icon though