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Problem with Quicken changing and creating transactions

Mike Maliner

After resolving a discrepancy on my American Express account with one of your techs by finding a missing transaction that deleted itself, we created a small balance adjustment, and I closed Quicken. When I reopened it the next day, I found Quicken created 3 new errors:

Erroneously, it showed that on 5/28/24, quicken created a payment by aaa for $2,984.05.
Quicken took a charge from 1/5/25 by Ooma for $6.53 and changed the date to 4/5/25, which does not exist yet. That was an easy fix, as Ooma charges $6.53 every month.
Quicken created a charge on 4/8/2009 by Chillxcshop Hk for $52.04.

I do not know how to fix the problem, nor does your tech supervisor.

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Comments

Quicken Anja

Hello @Mike Maliner,

We appreciate you reaching out about this issue! I understand how frustrating this must be.

Based on your description, it sounds like this may be related to data file corruption. Before we begin troubleshooting, could you confirm where your data file is stored on your computer? Is it saved on your local hard drive (C: Drive), or is it located in a cloud-based/external drive (e.g., OneDrive, Dropbox, USB, etc.)?

Let us know, and we’ll be happy to assist you further! Thank you.

Mike Maliner

I'm not sure. One drive confuses me. I know the program started on C drive, but I think it was usurped by one drive.

Why don't you come on my computer and check, as One Drive confuses me?

The data file I am using shows location: C:\Users\msm\OneDrive\Desktop

The application shows location: "C:\Program Files (x86)\Quicken\qw.exe," but it seems to be on my desktop.

Quicken Anja

Thanks for following up!

I want to clarify that I do not have the ability to access your computer or screenshare. Only our phone and chat support teams can provide screensharing assistance.

Based on your description, it sounds like your data file is stored on your local hard drive, but your hard drive is synced with OneDrive. This can cause issues with Quicken data files, as the software registers them as being stored in a cloud-based drive. (Note: It’s fine to sync backup files with OneDrive, but your main data file should be stored locally.)

I recommend turning off OneDrive syncing for the location where your data file is stored. If you prefer not to disable OneDrive syncing for your entire computer, you can disable it for just that specific folder. While OneDrive setup is outside my area of expertise, I found a helpful YouTube video here that demonstrates how to do this.

Once you have unlinked your data file location from OneDrive, this may not resolve any issues that have already occurred, but it could prevent future problems. To correct any existing issues, I recommend restoring a backup file from before the issue started. You can find step-by-step instructions in this support article. Just be sure to restore the backup to a location that is not synced with OneDrive.

Alternatively, you can also try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

File
Hold CTRL + Shift and click Validate and Repair File...
Super Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

I hope this helps! Let me know if you have any questions.

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!