Mac - Duplicate Bills & Income Entries

jeffgman

Hello,
Why do some of my Bills & Income entries show two lines while others show as one?

For example in the picture below, Target, Wells Fargo show two entries while Fidelity Rewards, Discover, and Google show as one.

Thanks for any help you can offer me.

Jeff

Quicken Kristina

Hello @jeffgman,

Thank you for letting us know you're encountering this issue. When did you first notice that these billers have two lines? Have they always been like that since they were added? I notice with the ones that take up two lines, one line shows Cash Management and the other shows what may be an account name or description. Is there any significance to that Cash Management label?

I look forward to your reply!

jeffgman

Hi Quicken Kristina,
Thanks for the reply. These billers have had two lines since they were added. I have tried removing them and adding them back. Sometimes they will change to one line, but others put two lines again. The Cash Management account is my checking account that the bill will pull from and you are correct, the other line is the account for the bill.

Thanks,
Jeff

jobworker

@jeffgman, You have two line per because you have the estimated price at $0 in the Paying account. Change the price to $0.01 and you will see only the one line. When you change the account to reflect the $0.01 in the paying account, that will then be the only line that will appear in Bills & Income and the Transfer account will no longer show.

jeffgman

@jobworker, Thank you for that suggestion. It worked. I guess it would sometimes work for me because I must have had a bill due so the amount filled in automatically. For one the ones I did not have a bill due it defaulted to zero and produced the double lines. I would consider that a bug in the software and hopefully it gets added to their bug list for a future version.

Quicken Kristina

Thank you for your replies,

I forwarded this issue to the proper channels to be further investigated. Please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.    

(CBT-591)