OneStep update unreliable especially for brokerage accounts

SteveK2021

I am going back to manual entry for my Schwab accounts. Every other month I have to deactivate and then reactivate all of my Schwab accounts. Even then I get the occasional random transaction. Tonight was the last straw. It updated or deleted transactions from 2004. It took over an two hours to correct. It also does not help that Schwab does not let me export to Quicken.

I would do manual entry for some of my credit cards that also have to be regularly reactivated except that I have too many transactions. The whole OneStep Update is extremely unreliable and error prone.

Quicken Jasmine

Hello @SteveK2021,

Thank you for bringing this issue to our attention, I do understand how frustrating this can be.

When you deactivate and reactivate your Schwab accounts, do you notice if Quicken downloads duplicate transactions, removes old ones, or misclassifies them? Have you checked whether Quicken is redownloading historical data and incorrectly merging transactions from previous years? Since Schwab doesn’t allow direct exports to Quicken, have you tried downloading transactions in a supported file format (like QFX) and manually importing them? Does that method provide more accuracy, or do you run into similar issues? For your credit cards that require frequent reactivation, do you see any pattern in when or why they disconnect? Does it typically happen after a Quicken update, a bank-side change, or a certain period of inactivity? Would using Quicken’s transaction-matching settings or manually reviewing downloaded transactions before accepting them help reduce errors?

Please let me know!

Quicken Jasmine

Hello @SteveK2021,

Just checking back in as I have not heard from you yet!