No downloads from multiple financial institutions

System

This discussion was created from comments split from:

Discover Bank connection issues

.

SunnySmooth

NOTHING (Chase, US Bank, Discover, Citibank) is downloading. Last transactions downloaded had a date of Feb 8. No errors or anything. I do NOT want to reset each account as this would take hours. Will this be fixed?

Quicken Kristina

Hello @SunnySmooth,

Thank you for letting us know you're encountering this issue. When did this problem start? Was there anything that happened just before the issue started, such as a program/computer update or an unexpected program/computer shutdown? Is this happening in a newly restored backup file?

Since this is affecting accounts with multiple financial institutions, it's possible that the authentication token in Quicken needs to be refreshed. You can do this by logging out of Quicken, then logging back in again.

To log out of Quicken, go to Edit>Preferences>Quicken ID & Cloud Accounts. Click the blue Sign in as a different user link.

In the confirmation window that comes up, type "yes", then click the Sign Out button.

Once Quicken finishes logging you out, it will bring you to the login screen. Login and test to see if the issue is resolved.

Please let me know how it goes!

x89

None of my accounts are updating today.

Quicken Kristina

Thank you for joining the discussion @x89,

Thank you for letting us know you're having an issue updating your accounts. To assist with this, please provide more information. Which financial institution(s) are these accounts with? Are you seeing any error messages/codes? If not, what is happening when you attempt to update? Did you already follow the troubleshooting posted earlier in this discussion?

I look forward to your response!

x89

When The servers came back up all accounts downloaded fine.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear it's working again.

If you need assistance, please feel free to reach out!

retird

I get alerts from my FI's and an alert said that due to the federal holiday on Feb. 17 all transactions from Feb. 15 through Feb. 18 will all be posted early morning of Feb. 19. I didn't even try to do an OSU on Feb. 15 thru Feb. 18. Will do my OSU on the 19th.