OL-220-A Errors since 2/14 with Truist

JSap

I haven't been able to update my Truist accounts since last week, receiving OL-220-A errors using Direct Connect. Has anyone else seen this issue? Quicken Classic, R61.20, build 27.1.61.20 on Windows 10.

Quicken Anja

Hello @JSap,

We appreciate you reaching out and bringing this to our attention!

Please take a moment to review this support article regarding error OL-220.

If the error persists after following the guidance, and since you are experiencing this error while connected via Direct Connect, as stated in the article, you will need to contact the financial institution for further assistance.

"Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary."

Thank you!

JSap

Thanks again, and just an update in case anyone finds this in a search later: Call went well, the support person wasn't an expert in Quicken, but after checking my account to make sure it was good on their side, recommended de-activating and re-connecting (I did save a backup of my quicken file before trying this, and would recommend that to anyone reading this), which worked, and I am able to sync now. I had tried a 'reset account' before, but was afraid to try fully de-activating, but in my case in worked, YMMV.

Quicken Anja

https://community.quicken.com/discussion/comment/20477327#Comment_20477327

I appreciate you returning to your post to share this update! I'm glad to hear the financial institution was able to assist and provide a solution.

I've marked your comment as an Accepted Answer so it appears at the top of the thread for better visibility.

Thanks again!

Quicken Anja

Hello @JSap,

We appreciate you reaching out and bringing this to our attention!

Please take a moment to review this support article regarding error OL-220.

If the error persists after following the guidance, and since you are experiencing this error while connected via Direct Connect, as stated in the article, you will need to contact the financial institution for further assistance.

"Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary."

Thank you!

JSap

Thank you - I was hoping it was a known issue with them or something, as I know it's going to be a pain calling them, but that's not your fault! :)

Quicken Anja

You're welcome! I know it can be frustrating to make those calls. However, if you have any further questions, please don't hesitate to reach back out.

JSap

Thanks again, and just an update in case anyone finds this in a search later: Call went well, the support person wasn't an expert in Quicken, but after checking my account to make sure it was good on their side, recommended de-activating and re-connecting (I did save a backup of my quicken file before trying this, and would recommend that to anyone reading this), which worked, and I am able to sync now. I had tried a 'reset account' before, but was afraid to try fully de-activating, but in my case in worked, YMMV.

Quicken Anja

https://community.quicken.com/discussion/comment/20477327#Comment_20477327

I appreciate you returning to your post to share this update! I'm glad to hear the financial institution was able to assist and provide a solution.

I've marked your comment as an Accepted Answer so it appears at the top of the thread for better visibility.

Thanks again!