One Step Update freezes if Quicken Mobile & Web is On

owl1161

Version R61.20 Build 27.1.61.20 - the One Step Update and Single Account Update freeze if the Quicken Mobile & Web Sync is On. The update window shows "waiting".

I turned off the Quicken Mobile & Web Sync and the One Step Update works as expected.

Quicken Anja

Hello @owl1161,

We appreciate you bringing this issue to our attention!

Before we begin troubleshooting, could you first confirm where your data file is stored? Is it saved locally on your computer’s hard drive (C: Drive), or is it stored in a cloud-based or external location (e.g.: OneDrive, Dropbox, USB, etc.)?

Please check back and let us know. Thank you!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!