One Step Update freezes if Quicken Mobile & Web is On

owl1161
owl1161 Quicken Windows Subscription Member ✭✭
edited February 20 in Errors and Troubleshooting (Windows)

Version R61.20 Build 27.1.61.20 - the One Step Update and Single Account Update freeze if the Quicken Mobile & Web Sync is On. The update window shows "waiting".

I turned off the Quicken Mobile & Web Sync and the One Step Update works as expected.

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  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 20

    Hello @owl1161,

    We appreciate you bringing this issue to our attention!

    Before we begin troubleshooting, could you first confirm where your data file is stored? Is it saved locally on your computer’s hard drive (C: Drive), or is it stored in a cloud-based or external location (e.g.: OneDrive, Dropbox, USB, etc.)?

    Please check back and let us know. Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We haven't heard back from you in a while. Do you still need assistance?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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