First Tech Credit Union OL-301-A Feb 2024
Started yesterday 20Feb 2024… resetting accounts did not solve the problem.
"Your financial institution has rejected your request".
Reported it via the app. Reported to First Tech as well.
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I also have this problem starting yesterday. On hold now with First Tech. Windows 10.
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Hello @Bill Pa & @jsauser11,
Thank you for coming to the Community to let us know you're encountering this issue. Per the article on OL-301 errors, since there isn't currently an open alert for this issue, you would need to contact the financial institution for further assistance.
I can see both of you indicated that you have already contacted them (or are in the process of doing so). What did the financial institution say? Did they ask for any information from your Quicken log files? When I check the log files that were submitted, I can see a couple pieces of information that may be useful.
The OFX log shows that there was an error and provides an error code.
In the Conn log, it shows more information on the specific error encountered when attempting to connect with First Tech Federal Credit Union.
I hope this helps!
Quicken Kristina
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I'm also having this issue so it does appear it is not isolated.
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They asked for the ofx log file and I sent it to them… also pointed them to this discussion.
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Same issue, starting 2/20. It sure would be nice if I didn't have to switch my 9 First Tech accounts yet again to a different connection.
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Having this issue the past few days as well. Neither resetting, nor deactivating & reactivating fixes the issue.
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. If you haven't already done so, please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience!
Thank you.
(CBT-592)
Quicken Kristina
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I am also seeing the problem with First Tech. I called yesterday (2/21) and they opened a ticket. Sounds like they are hearing from multiple people.
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Still broken on 2/23… same symptom.
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Still broken on 2/24.
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Same issue. Reported the problem and sent files to Quicken.
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I too have not been able to download transactions from First Tech for several days. I have contacted First Tech which has resulted in ticket # MI-103021. Attached are my CONN and OFX log files, that were saved in the last hour.
Thank you
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Hello @Darrel,
Thank you for letting us know you're also encountering this issue. I merged your discussion with the existing discussion since, based off of the information in the logs you provided, you are encountering the same problem.
Thank you!
Quicken Kristina
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I have had the same First Tech OL-301-A connection problem since about 2/20/2025. Nothing has changed on my end and was working fine prior to last week. Attached is the Connection Log and OFX Log data. OFX Error 2000 Returned
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The issue persists; however, an unusual development occurred in the last 24 hours: the mobile app successfully downloaded the transactions, while the desktop app continues to fail.
Cant be sure if the mobile app success was intermediate or not.0 -
2/25 and it is working again.
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working again for me as well
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Working here too. Thanks for getting it fixed.
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Hello All,
I'm glad to hear that it's working again. Is anyone still encountering this issue?
Please let me know!
Quicken Kristina
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Problem now resolved at my end.
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2/25 Now working for me as well. Thanks.
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Working for me as of 2/26. Thanks
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Thank you for your replies,
I'm glad to hear that it's working again!
If you need further assistance, please feel free to reach out!
Quicken Kristina
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