Alliant Credit Union not downloading
Alliant often doesn't allow downloading before noon ET but for the last few days it's not succeeded in downloading at all and shows a different message (attached).
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Hello @Steven,
Thank you for reaching out with this issue!
I do want to let you know that our teams are currently investigating this and are working on getting it resolved. However, our development team also believes that this is a problem in the runtime.dat file, and recommends the following steps below to correct this issue:
1. Rename the runtime.dat file found at C:\ProgramData\Quicken\Inet\FILENAME\. (For example, add a 1 at the start of the file name, so that it reads 1runtime.dat.)
2. Run a One Step Update (OSU) again to confirm the issue is resolved.
Note - The Program Data folder is hidden by default. If you need instructions on unhiding the folder, you can find instructions on Microsoft's support site.
Thanks!
-Quicken Jasmine
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I got a different message. Would be helpful if the times were filled in.
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Thanks for joining the thread. I'm sorry to hear you're experiencing this issue as well.
While the error message details you received are different, the instructions I provided earlier still apply. Please give them a try.
Thanks!
-Quicken Jasmine
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You are welcome, I am happy to hear that we were able to get you up and running again!
-Quicken Jasmine
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Well, that fix was short lived. The connection issue is back. The CC-505 happens regularly as well.
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FWIW, two thoughts:
- For a long time, I've understood that Alliant blocks connections used for syncing on a regular basis. My understanding (which could be wrong) is that they block them dialy (mostly, at least) until 12 PM ET / 9 AM PT. Not sure what time they start the block: I'm in PT and it's usually blocked when I start. I've come to expect this. Easy enough to work around.
- It looks like someone/something is trying to make this a bit more explicit than just the error code, hence the new message. Aside from the broken variable substitution, that message seems to be sticky: once it's been created, e.g., by trying to sync during their blackout period, it doesn't get cleared on the next sync, even if that sync succeeds. In other words, even though the message shows, the syncs may be working fine. I just ignore them now.
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Hello @Steven and @fong424 and @mvwabc,
We are actively investigating this issue further and would like you to try these steps again, now with an additional final step:
- Run One Step Update (OSU) first to see if the issue resolves.
- If the issue persists, rename the runtime.dat file located at:C:\ProgramData\Quicken\Inet\FILENAME\
- (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
- (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
- Run One Step Update again to check if the problem is resolved.
- Close and reboot Quicken to ensure changes take effect.
📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft’s support site has instructions on how to unhide folders.
To assist in our investigation, please provide the following and let us know once you have done so:
- Logs (Help > Report a Problem)
- Screenshots (excluding personal data)
- A sanitized copy of your Quicken data file (with personal details removed)
We appreciate your help and will update you as soon as we have more information!
-Quicken Jasmine
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I just ran OSU. The message I posted in a previous post was displayed. No error message form Alliant. I stopped with your instructions at point 1.
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Glad to hear it, thanks for coming back to update us!
-Quicken Jasmine
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