Tried to add Crate and Barrel account to Quicken and am getting CC-509 error. My other Synchrony Bank credit cards are downloading properly but just can't get Crate and Barrel set up.
Hello @Richard_Dill,
Thank you for reaching out with this issue.
I have reviewed the internal error that you are receiving when attempting to add your account(s) with Synchrony, however, the error that I see is a CC-503, would you mind clarifying what you are seeing within your application? You mentioned a CC-929 and a CC-509, are you receiving both of these errors within the application?
Let me know!
The issue started with error CC-503 but then it switched to CC-509. Now it has become CC-929. All of these occurred within the Quicken on Windows application when trying to add a new account. The issue seems to be related to Synchrony accounts. I tried to reset a working Synchrony account (Amazon) and got the CC-929 error and this resulted in my previously working Amazon One Step update to become deactivated and now I can't reconnect that account as well.
I made the mistake of resetting my Amazon Card account (also Synchrony) and encountered the CC-929 error which resulted in my previously working OneStep update for this account to become disconnected. Now the error prevents me from reconnecting this account for updating as well. I see that there is an open issue with Synchrony update since early January. What is the status on getting thi fixed!
Thank you for providing more information.
To assist further and investigate the specific errors you're experiencing with your Amazon Card account and the CC-929 error, could you please submit a problem report directly from within Quicken? This will allow us to securely receive your log files and account-specific details, which are essential for our teams to review the issue more thoroughly.
To submit a problem report, please follow these steps:
After submitting the report, please let me know here so I can keep an eye out for it and ensure our teams have everything they need to continue the investigation. Thank you so much for your cooperation and patience while we work towards a resolution!
Hello! Just checking in!
