blue spinning circle after latest update

mferrel

I was prompted download the latest patches. After that, I can open the Quicken file but can't do anything. There is a blue spinning circle. Task manager says Quicken is not responding and I have to close by ending task.

I followed the directions to uninstall and reinstall. It appeared to work and I could download transactions. I then saw the prompt to update to the latest version which gave me the circle again.

So, I will uninstall and reinstall again. And not update to the latest version for now. Any other suggestions?

The Keeper

AI OverviewLearn moreIf Quicken is stuck on a blue spinning circle after an update, it likely indicates a problem with the update installation, potentially causing the software to freeze during startup; try restarting your computer, checking for any pending updates, and if that doesn't work, consider reinstalling Quicken or contacting Quicken support for further assistance. Here are a few steps to troubleshoot:

• Restart your computer: Sometimes a simple restart can resolve temporary glitches. 
• Check for updates: Ensure you've downloaded and installed the latest Quicken update. 
• Run as administrator: Try launching Quicken by right-clicking the icon and selecting "Run as administrator". 
• Validate data file: Within Quicken, go to "File" > "Validate and Repair File" to check for data corruption. 
• Temporarily disable antivirus/firewall: Check if your security software is interfering with Quicken updates. 
• Reinstall Quicken: Uninstall Quicken completely and then reinstall the latest version from the official website. 

What to do if the issue persists:

• Contact Quicken support:Reach out to Quicken customer service to report the problem and get specific troubleshooting steps based on your situation. 

Quicken Anja

Hello @mferrel,

Thank you for sharing your experience with us—we understand how frustrating this must be.

To investigate further, we’ll need to gather some additional information:

1. First, where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, Dropbox, USB, etc.)?
2. Did you receive any error messages before Quicken became unresponsive? If so, what did they say?
3. Did Quicken freeze immediately upon opening, or after performing a specific action? (e.g.: clicking on an account, updating transactions, etc.)?
4. Are you using any third-party antivirus or firewall software? Sometimes, security programs can interfere with Quicken’s updates.
5. After uninstalling, did you also delete Quicken’s program folders before reinstalling? Sometimes, leftover files can cause issues. To do this, after you have uninstalled and before you proceed with reinstalling, you would open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, you would then begin reinstalling.
6. Last, have you tried installing the latest update by downloading and installing the manual patch instead of installing it directly from within the program? You can download and install the manual patch through this support article.

Check back and let us know! Thank you.

mferrel

I did the uninstall, delete Quicken folder, reinstall again and things seem to be working now. Will respond again if that changes. Thanks for your help!

Quicken Anja

@mferrel Thanks for the update! Glad to hear those steps worked to resolve the issue for you. 🙂

mferrel

It's back. I've gotten so used to this that I regularly end task on Quicken because of the blue spinning circle. Sometimes it starts with the circle, sometimes it happens while I'm working with the file. So I uninstall, delete the Quicken folder in the x86 folder if there is one (usually not), download and reinstall. Sometimes validate or supervalidate too.

Went through that process about 6 times over the last few days with the spinning happening at startup. Today managed to get the file open and accept some transactions before it crashed again.

I have taken to pausing Onedrive syncing before I open Quicken just in case that has anything to do with it.

Any more ideas? It's really time consuming but at least I've never lost more than a couple days worth of activity.

mferrel

Bump - any ideas? It went away for a while after I restored from a March 24 backup, but it's back. Blue spinning circle as soon as I open the file

CaliQkn

@mferrel - have you tried using a manual patch to update to the most current release?

https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/

Doing this might allow you to "skip over" the problem update you encountered.

Otherwise try installing, or going back, to an older release, and then updating to the most current release. The prior releases can be found here -

https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has/

Scroll down to the list of releases to find the one that worked for you before the issues started. Install that release. If that release works without the blue circle issue, then you can try installing newer releases and see if you still have the issue.

Hopefully this will allow you to update to the most current release without the blue circle issue.

As always please make a backup of your data file before any major updates or troubleshooting steps.

RalphC

Do you have Mobile & Web activated? What is the exact path to your data file? Cut and paste the full path here.

mferrel

"C:\Users\bridg\OneDrive\Documents\Quicken\2019 correctedCpy restored from 03-24-25 backup restored from 04-10-25 backup.QDF"

mferrel

Not sure if I have Mobile & Web activated, but I don't use so happy to turn off if that would help

mferrel

Ok, I applied the latest patch. The file at least opened without immediately stalling out, though that has happened before over the last 6 weeks. We'll see how long it stays open without crashing.

I went to Edit/Preferences/Mobile&Web and confirmed sync is off.

A note about OneDrive: I have everything in the Documents folder, including Quicken, set to stay on computer. I have been pausing OneDrive syncing before opening Quicken files to see if syncing is the problem. I turn back on once I close Quicken. Doesn't seem to matter.

CaliQkn

@mferrel I am glad it seems to be working now and hopefully it will continue to work without crashing. Also, I have my OneDrive configured the same way with the Documents folder set to "Always Keep on this Device" and it seem to be working without issues. I never need to pause OneDrive syncing with this setting.