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Capital One Card Services, CC-501

Philip107

Happened during One-Step-Update this morning and again on the "Try Again" button.

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Quicken Anja

Hello @Philip107,

We appreciate you reaching out regarding this.

I took the liberty of reviewing your account as well as the logs you submitted—thank you for that, and oddly am not seeing any internal errors.

So to start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Once that is done please perform a new One Step Update.

If the error still persists after doing so, please submit new logs via Help > Report a problem.

Let us know how it goes!

Philip107

@Quicken Anja

That has fixed the issue. I no longer get the Capital One Card Services, CC-501 error.

Thanks for the quick remedy. -phil

Quicken Anja

Thanks for confirming! Glad to hear those steps resolved the issue for you. 🙂