Error when attempting to change Username on website

jcryanjr

I have been getting this error for the past several days when trying to change my Username:

System error? Or pilot error? I get the error immediately after entering the password and clicking Submit.

Quicken Kristina

Hello @jcryanjr,

Thank you for letting us know you're encountering this issue. When I check on our end, I can see it is throwing an error because it looks like you're putting in the same email for both the old and the new Quicken ID.

When you are on the Change Quicken ID screen, it will display your current Quicken ID, and in the text box below, it will want you to type the new email address you want to use as your Quicken ID, then verify your current password and complete two-factor authentication.

I hope this helps!

jcryanjr

Thanks for the prompt response. Okay, pilot error on not seeing the field is the new Quicken ID. However, the two factor code is not arriving at the new email address:

I checked for the spam folders, etc. Other thoughts?

Thanks….

Quicken Kristina

Thank you for your reply,

Sometimes, the code can be delayed a few minutes. If it still doesn't arrive after waiting several minutes, you can click the link to resend the code.

If no codes are arriving, no matter how long you wait, then the issue may be caused by the email service provider blocking the messages. If that is what is happening, you may need to check the email service provider's support to see about whitelisting Quicken emails or adjusting the settings so that the messages aren't being blocked.

Thank you!

jcryanjr

Thanks Kristina. I tried the process using a different gmail account I have. It went through perfectly. Got the code in less than a minute. No idea why the first gmail address went nowhere. In any event, I can use either gmail as an ID. Just needed to get away from the Spectrum email as they have apparently NO spam blocking capability.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear you were able to successfully change your Quicken ID.

If you need further assistance, please feel free to reach out!