Please fix the problems with Bright Directions

ENS

This post should not be closed!

This is still an ongoing issue. Please re-open this issue and make sure it gets addressed.

https://community.quicken.com/discussion/7957754/closed-2-6-25-brightdirections-529-college-savings-program-0-balance-adding-accounts

Quicken Jasmine

Hello @ENS,

Thank you for your attention to this ongoing issue.

I want to clarify that while the alert was closed due to low activity, the issue itself is still active and under investigation by our teams. Closing the alert does not mean the problem has been resolved or dismissed — it simply helps us manage alerts with minimal recent engagement.

Rest assured, our teams are continuing to work on Ticket #11402012/CTP-11531, and we are still actively collaborating with the appropriate parties to address the problem with the BrightDirections 529 College Savings Program showing $0 balances and no activity.

We understand the importance of this issue, and as soon as any meaningful updates become available, we will be sure to provide them. In the meantime, please bookmark the alert that you shared to receive notifications on any future updates.

Thank you again for your patience and understanding!