Why am I not able to backup either Online of Locally?

kwtaylor

The error message I get is: "Unable to create a destination data file'

I have Windows 11

kwtaylor

Additional info: When I try to create a copy of my Quicken file I get a different error message: "You are not authorized to take this action. Please check your credentials or try a different action".

I'm using a private, home-based laptop where I'm the only user, so I'm completely flummoxed by this response. I've been using Quicken for years, so I don't get why I'm having these issues.

UKR

Assuming that there really is no problem with the destination drive and folder you are sending the backup file to …
I'm guessing that something (a crash?) or somebody (Murphy?) stepped on your current Quicken data file and damaged it.
If you haven't done so already, please do the following actions:

1. Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
2. Reboot Windows.
3. Start Quicken. Do not run One Step Update.
4. Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
5. If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Validate and Supervalidate instructions
First save a backup file prior to performing these steps
Validate: 
• Click File
• Select Validate and Repair File...
• Select Validate File
• If the data file contains investment accounts also select "Rebuild investing lots".
• If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
• Click OK
• Review the Data Log. Anything interesting in there, worthwhile posting here?
• Close Quicken, leave it closed for about 30 secs
• Reopen Quicken and see if the issue persists.

Super Validate:
• Click File
• Press and hold both CTRL and Shift keys while you click Validate and Repair File...
• Select Supervalidate File
• Click OK
• Review the Data Log. Anything interesting in there, worthwhile posting here?
• Close Quicken, leave it closed for about 30 secs
• Reopen Quicken and see if the issue persists.