Citibank connection is getting an update?

mjonis
mjonis Quicken Windows Subscription Member ✭✭✭✭
edited March 7 in Download, Add/Update Accounts (Windows)

So I got an email stating that my Citibank connection is getting an update.

In the past, when this message has come through it's the switch from EWC to EWC+

My Chase accounts are EWC+

However, so is my Citibank accounts.

So is there something newer than EWC+ that's being introduced?

If not, then why the email if EWC+ is already in use (and has been for many months, AFAIK)

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @mjonis,

    Thanks for reaching out to ask about this!

    Yes, Citibank has already been migrated to Express Web Connect+, and that is the "new" connection referenced in the email you received. However, the email was specifically sent regarding Citi-branded cards, as those have not yet been migrated.

    We apologize for any confusion this may have caused and hope this helps clarify things. Let us know if you have any further questions.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • mjonis
    mjonis Quicken Windows Subscription Member ✭✭✭✭

    Yes, thank you. The email mentioned nothing about Citi-branded cards (ie: Home Depot, Shop Your Way, etc.) as being the reason why (plus those cards don't show up as Citibank as the FI in Quicken, you'd only know this if you looked at the URL on the website itself).

  • Quicken Anja
    Quicken Anja Moderator mod

    You’re welcome! Glad I was able to clarify that for you. 🙂

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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