ETA for the CitiBank Download Outage 3-7-25 Ongoing

Rick8

Download of transactions reports error: "Citibank is reporting connection issues. Connections are blocked from $scheduleStartDate $scheduleStartTime EST to $scheduleEndDate $scheduleEndTime EST. You will be able to reconnect after this time."

This tells us nothing! Either the message, in Quicken needs to be fixed, or Quicken should at least tell us when.

Quicken Jasmine

Hello @Rick8,

Thanks for reaching out! There is currently an open ticket regarding these specific yellow error messages, and our teams are actively investigating a resolution. In the meantime, our development team believes the problem may be related to the runtime.dat file. They recommend trying the following steps to correct the issue:

First, please run One Step Update. If the issue persists, follow these steps:

1. Rename the runtime.dat file found at C:\ProgramData\Quicken\Inet\FILENAME\. (For example, add a 1 at the start of the file name, so that it reads 1runtime.dat.)

2. Run a One Step Update (OSU) again to confirm the issue is resolved.

Note - The Program Data folder is hidden by default. If you need instructions on unhiding the folder, you can find instructions on Microsoft's support site.

I hope this helps!

Rick8

-Quicken Jasmine,

Thanks for the quick reply!

I had 3 runtime.dat files under various folders: Common, 1998, and TEST. I put the 1 in front of the name for each one separately and left it that way. The last one done, 1998, was the one that got rid of the Yellow Error message.

The OSU update worked, however, I did not have any transactions to download, and the notation to the right in the summary OSU did not show the date/time of the update for Citi like the other accounts did. So, I am not sure that it did actually update the account. I will try again tomorrow and if it still does not work will let you know.

Thanks again for the help! ☺️

Rick8

-Quicken Jasmine,

Yes, your fix did it! All working fine.

Thanks!

Quicken Jasmine

https://community.quicken.com/discussion/comment/20480526#Comment_20480526

Fantastic! I am happy to hear that your accounts are back in working order.

Please don't hesitate to reach out with any further questions or concerns!