ETA for the CitiBank Download Outage 3-7-25 Ongoing

Rick8

Download of transactions reports error: "Citibank is reporting connection issues. Connections are blocked from $scheduleStartDate $scheduleStartTime EST to $scheduleEndDate $scheduleEndTime EST. You will be able to reconnect after this time."

This tells us nothing! Either the message, in Quicken needs to be fixed, or Quicken should at least tell us when.

Quicken Jasmine

Hello @Rick8,

Thanks for reaching out! There is currently an open ticket regarding these specific yellow error messages, and our teams are actively investigating a resolution. In the meantime, our development team believes the problem may be related to the runtime.dat file. They recommend trying the following steps to correct the issue:

First, please run One Step Update. If the issue persists, follow these steps:

1. Rename the runtime.dat file found at C:\ProgramData\Quicken\Inet\FILENAME\. (For example, add a 1 at the start of the file name, so that it reads 1runtime.dat.)

2. Run a One Step Update (OSU) again to confirm the issue is resolved.

Note - The Program Data folder is hidden by default. If you need instructions on unhiding the folder, you can find instructions on Microsoft's support site.

I hope this helps!