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<Bank Name> is reporting connection issues

Citibank.JPG

Hi,

For the last 2 weeks I've been getting connection errors as shown in the attached whenever I do one step update. However all the accounts update fine. First it started with American Express. So to troubleshoot I disabled the online access to all my American Express accounts and then re-enabled them. Everything updated fine but now I get the same error with Citibank, but all my Citibank accounts are updating fine too. Just the error keeps showing up. Do you know what is wrong or how to get rid of this error?

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Comments

Quicken Kristina

Hello @pin,

Thanks for reaching out! There is currently an open ticket regarding these specific yellow error messages, and our teams are actively investigating a resolution. In the meantime, our development team believes the problem may be related to the runtime.dat file. They recommend trying the following steps to correct the issue:

First, please run One Step Update. If the issue persists, follow these steps-

1. Rename the runtime.dat file found at C:\ProgramData\Quicken\Inet\FILENAME\. (For example, add a 1 at the start of the file name, so that it reads 1runtime.dat.)

2. Run a One Step Update (OSU) again to confirm the issue is resolved.

Note - The Program Data folder is hidden by default. If you need instructions on unhiding the folder, you can find them on Microsoft's support site.

I hope this helps!

LuckyLiz

renaming the file then running a OSU didn't fix it for me :-(

Quicken Kristina

Hello @LuckyLiz,

Thank you for sharing your experience. To better assist you, please provide more information. What was the exact message you saw? Which financial institution(s) did you see the error with? What behavior did you observe after you renamed the runtime.dat file?

I look forward to your reply!

Dennis4@

Worked for me Amex thank you !!

Also the Vanguard error was corrected previously !!

Thanks

Dennis

Quicken Kristina

Hello @Dennis4@,

I'm glad to hear it resolved the Amex issue for you!

If you need further assistance, please feel free to reach out!

GermanBlueRam

I'll have to give this a try for the weird AmEx message I have been getting recently.

Thanks Kristina - Yes it worked for me, even errors with the $schedue $schedule.

Hopefully this gets fixed to prevent the need for manual fix overall in the next update.

Quicken Kristina

Thank you for the follow-up @pin,

I'm glad to hear that the manual fix corrected the issue for you.

Thank you!

RCRLon

Hi Kristina, The solution worked for me - temporarily. Since the "Citicards is reporting connection issues" notice first appeared, I have had to rename the runtime.dat file three times. It works for a few days, then the message reappears so I have to rename the file again. As with others, the account is downloading OK, so the message is just a nuisance. Thanks for keeping us updated.

GermanBlueRam

My "yellow" AmEx message went away after renaming the runtime.dat file just now. We'll see if it comes back. For now - no messages for any institution after OSU.

Quicken Kristina

Hello @RCRLon,

Thank you for letting us know that the troubleshooting corrected the issue only temporarily. This issue has already been reported and is being worked on. If you would like to contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files and (if you're willing) a sanitized data file attached.

Thank you!

(CTP-12393)