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Now connection to Forbright Bank is in error

egghead

First it was Barclays issue

Then came the Vanguard issue (yay, resolved)

And today it is connecting to Forbright Bank. Anyone else?

Please try again later.

Care Code: FDP-101

Details:
CP_SCRIPT_ERROR
General error. MFA token cannot be blank

I've reported the error to Quicken.

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Mac

Accepted answers

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Quicken Anja

Hello @egghead,

We appreciate you bringing this issue to our attention.

I reviewed your account and was able to confirm this error internally. Please refer to this support article for more information regarding error FDP-101. As noted in the article, if the error persists for more than 24 hours, we recommend reaching out to Quicken Support directly for further assistance and possible escalation if necessary.

Thank you!

Quicken Anja

Hello again,

We're noticing a couple more customers report the same error with different financial institutions so it's possible that this may likely be a more widespread issue. Therefore, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.

We apologize for any inconvenience in the meantime! Thank you.

Jim Sepe

Same issue, different bank (Partners Credit Union). I submitted "Report a Problem" attaching a sanitized data file.

Quicken Anja

Hello @Jim Sepe,

We appreciate you adding to this discussion! Your information will be added to the escalation ticket.

Thank you!
(CBT-605)

Quicken Anja

Hello again @Jim Sepe,

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!

Jim Sepe

Hello @Quicken Anja

I resubmitted. Please let me know if you received.

Quicken Anja

https://community.quicken.com/discussion/comment/20480647#Comment_20480647

Yes, I see it now! Thanks for resubmitting. 🙂

Quicken Anja

Hello again,

We are currently aware of a known issue causing FDP-101 errors across multiple financial institutions. At this time, we do not have an estimated resolution timeframe. For more details and updates, please refer to this Community Alert.

Additionally, the ticket created earlier will remain open so our teams can investigate further in case the cause is different.

We apologize for any inconvenience and appreciate your patience! Thank you.

Jim Sepe

I tried to sync again this morning and this time it worked. Thanks!

Quicken Anja

@Jim Sepe Thanks for the update! Glad to hear it is working now. 🙂