Unify Financial Credit Union connection errors

in2ndo

Hello,

Unify Credit union has been doing this for the last few days. running Quicken Version 8.0.1 (Build 800.56243.100) on a Mac running OS 15.3.1.

Quicken Anja

Hello @in2ndo,

We appreciate you bringing this issue to our attention.

I reviewed your account and was able to confirm this error internally. Please refer to this support article for more information regarding error FDP-101. As noted in the article, if the error persists for more than 24 hours, we recommend reaching out to Quicken Support directly for further assistance and possible escalation if necessary.

Thank you!

Quicken Anja

Hello again,

We're noticing a couple more customers report the same error with different financial insitutions so it's possible that this may likely be a more widespread issue. Therefore, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.

We apologize for any inconvenience in the meantime! Thank you.

(CBT-605)

Quicken Anja

Hello again,

We are currently aware of a known issue causing FDP-101 errors across multiple financial institutions. At this time, we do not have an estimated resolution timeframe. For more details and updates, please refer to this Community Alert.

Additionally, the ticket created earlier will remain open so our teams can investigate further in case the cause is different.

We apologize for any inconvenience and appreciate your patience! Thank you.

in2ndo

https://community.quicken.com/discussion/comment/20480669#Comment_20480669

Since January 27th? today is March 11th, that's a little excessive, isn't it?

Quicken Anja

https://community.quicken.com/discussion/comment/20480673#Comment_20480673

I understand your concern. While the FDP-101 issue was first identified in January, it hasn’t been a widespread, trending problem until today. That’s why we’ve opened a new ticket for further investigation—to ensure our teams take a closer look at the recent surge in reports and determine if there’s a different underlying cause.

Hope this clarifies things! Thank you.

in2ndo

It looks like the problem has been solved. The accounts haven't had any activity. but there was no error this morning when connecting.

Quicken Anja

@in2ndo Thank you for the update! I’m glad to hear the error didn’t appear this morning. If you notice the issue returning once there’s account activity, please don’t hesitate to reach back out—we’re happy to help!