Truist Bank Error When Downloading Transactions

EdandPeg
EdandPeg Quicken Windows Subscription Member ✭✭
in Errors and Troubleshooting (Windows)

Windows 11. Quicken R61.21 Q Classic Business and Personal

This has also been posted in My Discussions. I thought this would a more appropriate place to post.

I am connecting to TB using Express Web Connect. For the last couple of weeks I get an error message when updating the transactions: "The associated accounts cannot be updated now. We are investigating the issue." However, all of the transactions do download. I don't know if this is a Quicken thing or a bank issue. I do not use Quicken bill pay so I don't think I need Direct connect. Is Quicken aware of this and is there a resolution? I use this for my HOA as I am the treasurer. So, I'm hesitant to do anything that will not allow me to use the account.

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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @EdandPeg,

    We are actively investigating this issue further and would like you to try these steps:

    1. Run One Step Update (OSU) first to see if the issue resolves.
    2. If the issue persists, rename the runtime.dat file located at:C:\ProgramData\Quicken\Inet\FILENAME\
      • (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
        image.png
    3. Run One Step Update again to check if the problem is resolved.
    4. Close and reboot Quicken to ensure changes take effect.

    📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft’s support site has instructions on how to unhide folders.

    To assist in our investigation, please provide the following and let us know once you have done so:

    • Logs (Help > Report a Problem)
    • Screenshots (excluding personal data)
    • A sanitized copy of your Quicken data file (with personal details removed)

    We appreciate your help and will update you as soon as we have more information!

    -Quicken Jasmine

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  • EdandPeg
    EdandPeg Quicken Windows Subscription Member ✭✭

    Thank you. That seems to have corrected it. Do you still want the logs? I may ask you additional questions if I have an issue with "sanitizing" the file. I will report back tomorrow when I do a fresh update. Speak to you then.

  • EdandPeg
    EdandPeg Quicken Windows Subscription Member ✭✭

    I was successful in downloading transactions without the connection error message. Thank you for your assistance. Have a great day!

    Ed

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    https://community.quicken.com/discussion/comment/20481017#Comment_20481017

    Great, I am glad to hear that those steps resolved the issue for you! No need to submit logs unless the error message returns again.

    Thanks!

    -Quicken Jasmine

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