3/10/24 Costco Anywhere Visa Card by Citi is reporting connection issues

Orthonormal

Costco Anywhere Visa Card by Citi is reporting connection issues

Connections are blocked from $scheduleStartDate $scheduleStartTime to $scheduleEndDate $scheduleEndTime PST.

You'll be able to reconnect after this time

—-I started getting this error yesterday, and the message is just printing the variable names, not the times and dates. The accounts successfully downloaded transactions today, in the same One-Step Update attempt that displayed the above error message.

Quicken Anja

Hello @Orthonormal,

Thank you for taking the time to let us know about this issue.

Is the error you're seeing in a yellow box in One Step Update Summary? Does it look similar to the error shown in the screenshot from this post here (different financial institution, but I believe the error you are seeing may be the same)?

If so, our teams are actively investigating this issue further and would like you to try the steps provided below:

1. Run One Step Update (OSU) first to see if the issue resolves.
2. If the issue persists, rename the runtime.dat file located at: C:\ProgramData\Quicken\Inet\FILENAME\
   • (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
     
3. Run One Step Update again to check if the problem is resolved.
4. Close and reboot Quicken to ensure changes take effect.

📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft's support site has instructions on how to unhide folders.

To assist in our investigation, please provide the following and let us know once you have done so:

• Logs (Help > Report a Problem)
• Screenshots (excluding personal data)
• A sanitized copy of your Quicken data file (with personal details removed)

Thank you!