Biller Account is locked -Acme CU

Rich Burke
Rich Burke Member ✭✭✭
edited April 13 in Download, Add/Update Accounts (Windows)

Continue to have issues with multiple accounts on Bills & Income dashboard. This one has been ongoing, I am getting a message stating Biller Account is Locked. It is not locked, transaction download works fine and I can log on to the website without issue

Screenshot 2025-03-13 072259.png
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  • Quicken Anja
    Quicken Anja Moderator mod
    edited March 13

    Hello @Rich Burke

    I went ahead and checked the internal status of this Online Biller and unfortunately, it shows a degraded status which is why it will fail to connect at this time. I've reported this internally, but we do not have an ETA on when this degraded status will be resolved.

    image.png

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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