Still Connecting to ComEd

Rich Burke
Rich Burke Member ✭✭✭
edited March 13 in Download, Add/Update Accounts (Windows)

Have been getting this message for several months.

Screenshot 2025-03-13 072447.png
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Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    edited March 13

    Hello @Rich Burke,

    I went ahead and checked the internal status of this Online Biller and unfortunately, it shows a degraded status which is why it will fail to connect at this time. I've reported this internally, but we do not have an ETA on when this degraded status will be resolved.

    image.png

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Rich Burke
    Rich Burke Member ✭✭✭

    There is never an ETA. Do you have teams assigned to debug and remediate?

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20480911#Comment_20480911

    Thank you for your response and we understand your concern. The resolution for degraded online biller connections depends on both our service provider and the online biller company itself. Since these issues require collaboration between multiple parties and can vary in complexity, we’re unable to provide a specific ETA for resolution.

    We appreciate your patience in the meantime!

    -Quicken Anja
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  • Rich Burke
    Rich Burke Member ✭✭✭

    But is a team assigned the ticket and is it being worked on?

  • Quicken Anja
    Quicken Anja Moderator mod
    edited March 13

    While I don’t have visibility into the specific team assignments, I can assure you that the issue has been reported and is actively under investigation.

    Hope this helps!

    -Quicken Anja
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