Issue with the Withdraw function in Investing accounts

gary.tynes

I am using Quicken Classic on Windows Release R61.21 Build 27.1.61.21

This issue has been going on a long time, years. I reported this a year or two ago but never got a response. This discussion got closed.

I monthly manually enter transaction activity from the brokerage statement. Every time I use the 'Withdraw' function, after I enter all the fields and hit enter, the amount that is entered in the 'Cash Amt' in the ledger is the amount from the previous time that I used the 'Withdraw' function. All other fields are correct. I have to go in and Edit the transaction in the ledger and correct the amount. It then enters the correct amount the second time but the next time I use the 'Withdraw' for the next statement, it does it all over again having the amount from that 'Withdraw' transactions. Every once in a while, it does work correctly.

Jim_Harman

If you go to Tools > Memorized Payee List and look for a Payee that has caused problems with Withdraw transactions, is it listed there?

[edit after more experimenting]

If so, I see the same problem when entering Withdrawals in an Investing account by clicking on Enter Transactions and then selecting Withdraw, and also with Deposits.

It appears that if the Payee is in the Memorized Payee List (MPL) and you click on Enter/Done or the Enter key immediately after entering an amount different from the amount in the MPL, Quicken uses the amount from the MPL rather than the amount you entered.

To prevent this error, I found that after entering the amount I must click on the Date field before clicking on Enter/Done or hitting the Enter key.

Also, I think hitting the Enter key after entering the amount should save the transaction with the amount you entered, but instead it goes to a new, blank Withdraw as if I had hit Enter/New.

And lastly, if you enter these Withdraws to the same Payees every month, have you considered using Reminders to schedule them? I do not have this issue with transactions entered via Reminders.