Wells Fargo Connection Issues
For two days now I have been getting the message when attempting a One Step Update:
Connections are blocked from $scheduleStartDate $scheduleStartTime EDT to $scheduleEndDate $scheduleEndTime EDT. You'll be able to reconnect after this time.
I get the same message when attempting an individual account update. I have never seen this message before. What does this mean?
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I am having the very same issue. Please advise.
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See attached…
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Hello @Hank Sutherland and @thorn5,
Thanks for reaching out!
This is a known issue that has been reported, our teams are looking into this and working on getting it resolved. However, our development team also believes that this is a problem in the runtime.dat file, and recommends the following steps below to correct this issue.
First, please run One Step Update. If the issue persists, follow these steps:
1. Rename the runtime.dat file found at C:\ProgramData\Quicken\Inet\FILENAME\. (For example, add a 1 at the start of the file name, so that it reads 1runtime.dat.)
2. Run a One Step Update (OSU) again to confirm the issue is resolved.
Note - The Program Data folder is hidden by default. If you need instructions on unhiding the folder, you can find instructions on Microsoft's support site.
Please let me know how it goes!
(CTP-12393)
-Quicken Jasmine
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I just tried the suggested rename and no longer get that error message. (Connections are blocked from $scheduleStartDate etc….)
This is what I did: Found runtime.dat here: C:\ProgramData\Quicken\Inet\QDATA
Renamed it to 1runtime.dat as advised. Ran an One Time Update and it worked fine. A new runtime.dat was created. I reran the update and that worked as well. yay!
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That solved the issue for me.
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Hello @lecleclec,
Thanks for joining this thread, I am happy to hear that those instructions resolved the issue for you!
Hi @Hank Sutherland,
Wonderful, I’m happy to hear it!
Thanks for coming back to let us know!-Quicken Jasmine
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Worked for me as well. Thank you.
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That is great to hear, thanks for letting me know!
-Quicken Jasmine
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This procedure worked for me as well.
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Thanks for coming back to update us, that is great to hear!
-Quicken Jasmine
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Worked for me. I also had an issue with Equitable downloads since around the same time, and it fixed that too.
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Hello @davidalevine,
Thanks for joining this thread. I am glad that we were able to resolve these issues for you!
-Quicken Jasmine
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