Anyone else seeing this weird error "Instructions from Financial Institution"

solmssen

I'm getting an errors on every One Step Update in the Summary, but it doesn't seem to be affecting the downloads.

Instructions from Financial Institution

American Express

American Express is reporting connection issues
Connections are blocked from $scheduIeStartDate $scheduIeStartTime PST to $scheduIeEndDate $scheduIeEndTime PST.
You'll be able to reconnect after this time.

and also the same from Citibank.

It's kind of annoying, but like I said, transactions still appear to be downloading. Thoughts?

Quicken Anja

Hello @solmssen,

We appreciate you bringing this issue to our attention!

Our teams are actively investigating this issue further as we are seeing this error occur across multiple different financial institutions and they would like users experiencing this error to try the steps provided below:

1. Run One Step Update (OSU) first to see if the issue resolves.
2. If the issue persists, rename the runtime.dat file located at: C:\ProgramData\Quicken\Inet\FILENAME\
   • (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
     
3. Run One Step Update again to check if the problem is resolved.
4. Close and reboot Quicken to ensure changes take effect.

📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft's support site has instructions on how to unhide folders.

To assist in our investigation, please provide the following and let us know once you have done so:

• Logs (Help > Report a Problem)
• Screenshots (excluding personal data)
• A sanitized copy of your Quicken data file (with personal details removed)

Thank you!
(CTP-12393)

solmssen

Renaming runtime.dat has corrected the issue. I note the directory containing the file is named with the original name of the data file, not its current name. Thanks!

Quicken Anja

@solmssen Thanks for the update! Glad to hear this has been resolved.