Never ending issues with Quicken bank connection issues!

Alfie80

I have been having this connection issue for the past two weeks. I reset the account and set it up again a few times, and it solved the problem temporarily, but it returned again. Here is the error:

Citibank is reporting connection issues
Connections are blocked from $scheduleStartDate $scheduleStartTime PDT to $scheduleEndDate $scheduleEndTime PDT.
You'll be able to reconnect after this time.

This is only one of a couple of issues that I am consistently having with connections to my different bank accounts. Honestly quicken was much more stable before they turned it to this subscription model a few years ago. They are charging more but they simply are failing to deliver the basics which is stable connections to financial institutions to download transactions. And because this is happening with different banks, I can't blame banks, I think it's quicken that can't catch up with changes in the Fintech world.

On the latest update, I also noticed a weird issue, that certain transactions were added to a different account from the same bank.

Quicken Jasmine

Hello @Alfie80,

Thanks for reaching out!

This is a known issue that has been reported, our teams are looking into this and working on getting it resolved. However, our development team also believes that this is a problem in the runtime.dat file, and recommends the following steps below to correct this issue.

First, please run One Step Update. If the issue persists, follow these steps:

1. Rename the runtime.dat file found at C:\ProgramData\Quicken\Inet\FILENAME\. (For example, add a 1 at the start of the file name, so that it reads 1runtime.dat.)

2. Run a One Step Update (OSU) again to confirm the issue is resolved.

Note - The Program Data folder is hidden by default. If you need instructions on unhiding the folder, you can find instructions on Microsoft's support site.

Please let me know how it goes!

(CTP-12393)

Alfie80

That error is gone after those steps, but the same type of error for another bank account shows up now.

Mike284

I am a Windows 11 user and receiving the errors.

Quicken Jasmine

Hello @Alfie80,

Thank you for attempting those steps thought I’m sorry to hear that the error message returned with a different financial institution. I have added this information to the ongoing investigation.

Hello @Mike284,

Thank you for joining this thread. Have you attempted the troubleshooting steps that u previously shared?

Let me know!