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Cheques download as deposits instead of Payments

Mira Shnier

I am running VR61.23 (Mar 2025) of Quicken Classic Deluxe in Canada. I use Express Web Connect to download transactions from my TD Canada Trust Chequing account.

I am in the process of matching transactions from the last few months. It appears that a couple of cheques show up in the "Downloaded Transactions" as Deposits instead of Payments, and then they don't reconcile correctly.

This batch of downloads starts around Jan 25. It may have occurred before this, because when I reconciled last time I had to put in a bogus transaction to get it to balance, but I was very busy at the time and didn't pay that much attention.

I'm not doing anything different from what i used to do.

What are the next steps to get this resolved?

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Comments

UKR

If you haven't done so already, please contact Quicken Support on the phone during posted hours of operation and report this as an Online Banking Issue. This needs to be reviewed and, if necessary, escalated to higher support levels. You may be asked by Support to provide some log files for research.

Be sure to mention that you are using the Canadian version of Q Windows.

Arctic Hare

It is also important to use the Report A Problem feature under the Help menu to report this. Note that this is nearly certainly a problem that only TD Bank can fix, not a problem with the Quicken Application. The reason for contacting Quicken support is that Quicken Support can contact Intuit that provides the Express Web Connect service and Intuit can contact TD and make them aware of the issue. I caution that these types of issues often take some time to resolve.