Quicken Deluxe Won't Add Chase Checking

Question

I go through the steps to add my Chase Checking to Quicken Deluxe and Chase links the account on their side, but when returned to Quicken Deluxe, I receive an error that the Chase sign in failed. I tried several times, and Chase confirms the link, but Quicken Deluxe continues to fail.

Please help! Thanks in advance.

Quicken Anja · Answer

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!

Quicken Anja · Answer

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja · Answer

Hello @jdegeorge,

We appreciate you taking the time to bring this issue to our attention!

Upon reviewing your account internally, I do not see any internal errors occurring with Chase so we will need to gather some additional details to further investigate.

* When did you first notice this issue started?
* Is this a new Chase account you are trying to add to Quicken or an existing account you already have set up in Quicken that you are trying to link?
* Are you using any VPN or firewall settings that may be interfering with the connection?
* Have you recently installed any Quicken updates that may have coincided with the issue occurring?
* Where is your Quicken data file currently stored? Is it saved on your local hard drive ( C: drive), an external drive or cloud-synced folder (such as Dropbox, OneDrive, or Google Drive), or a network location? Storing the file in an external, cloud-synced, or network location can sometimes cause connectivity or corruption issues.
* Last, could you please provide your log files by submitting a Problem Report so we can look internally as well? To do so, please navigate to Help > Report a problem.

Let us know so we can help investigate this further!