Alliant Credit Union Downtime Message

Phil
Phil Member ✭✭✭
edited March 28 in Download, Add/Update Accounts (Windows)

Is anyone else getting the following message after they sync from Alliant Credit Union?

image.png

I have been getting it for about a week now. It doesn't seem to affect the syncing of my accounts. I guess it is more just an annoyance.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Phil,

    We appreciate you bringing this issue to our attention!

    Our teams are actively investigating this issue further as we are seeing this error occur across multiple different financial institutions and they would like users experiencing this error to try the steps provided below:

    1. Run One Step Update (OSU) first to see if the issue resolves.
    2. If the issue persists, rename the runtime.dat file located at: C:\ProgramData\Quicken\Inet\FILENAME\
      • (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.) image.png
    3. Run One Step Update again to check if the problem is resolved.
    4. Close and reboot Quicken to ensure changes take effect.

    📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft's support site has instructions on how to unhide folders.

    To assist in our investigation, please provide the following and let us know once you have done so:

    • Logs (Help > Report a Problem)
    • Screenshots (excluding personal data)
    • A sanitized copy of your Quicken data file (with personal details removed)

    Thank you!
    (CTP-12393)

    -Quicken Anja
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  • Phil
    Phil Member ✭✭✭
    edited March 28

    @Quicken Anja I followed your steps and it appears to have resolved my issue! Thank you so much! Can I delete the old runtime.dat file? Or should I just leave it?

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20483584#Comment_20483584

    Thanks for following up! I'm glad to hear that worked for you.

    I have reached out internally regarding your question about deleting the old runtime.dat file. I will follow up once I hear back.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20483584#Comment_20483584

    Hello again,

    I just heard back from our team, and they confirmed that you can go ahead and delete the old runtime.dat file if you want.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Phil
    Phil Member ✭✭✭
    https://community.quicken.com/discussion/comment/20483627#Comment_20483627

    Thank you again! 😊

  • Quicken Anja
    Quicken Anja Moderator mod

    You’re welcome! 🙂

    -Quicken Anja
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