Alliant Credit Union Downtime Message

Phil

Is anyone else getting the following message after they sync from Alliant Credit Union?

I have been getting it for about a week now. It doesn't seem to affect the syncing of my accounts. I guess it is more just an annoyance.

Quicken Anja

Hello @Phil,

We appreciate you bringing this issue to our attention!

Our teams are actively investigating this issue further as we are seeing this error occur across multiple different financial institutions and they would like users experiencing this error to try the steps provided below:

1. Run One Step Update (OSU) first to see if the issue resolves.
2. If the issue persists, rename the runtime.dat file located at: C:\ProgramData\Quicken\Inet\FILENAME\
   • (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
3. Run One Step Update again to check if the problem is resolved.
4. Close and reboot Quicken to ensure changes take effect.

📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft's support site has instructions on how to unhide folders.

To assist in our investigation, please provide the following and let us know once you have done so:

• Logs (Help > Report a Problem)
• Screenshots (excluding personal data)
• A sanitized copy of your Quicken data file (with personal details removed)

Thank you!
(CTP-12393)