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Cash in Register different from Cash Balance of Account

mmpunch

Started today. I have a few accounts where the register cash is correct on the row of the last entry in the register, but incorrect at the bottom right where it shows Cash Value. As a result the Total Market Value on the bottom right is also incorrect. You will notice in the attached image that the cash in the register is $555.02, but the Cash Balance shows $507.82. I also reported this from within Quicken using the “report a problem".

Capture(Cash issue).PNG

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Comments

NotACPA

That $507.82 is the current balance in the account. Is that $47.20 transaction future, or past, dated.

At your brokerage's website, what's shown there?

volvogirl

I think you need to enter and save the 47.20 into the register. Click on Enter. Looks like it hasn’t been finished entering.

mmpunch

https://community.quicken.com/discussion/comment/20483896#Comment_20483896

All transactions are completely entered.

I'm a 35+ year user of Quicken, but I will make sure. This is 1 of 4 accounts having the same issue. This has really never happened before with these accounts that I can recall. However, I will check the dates on the specific transaction(s).

Well, after re-checking, I can’t believe I missed this, and feel like kicking myself as I am known for my attention to detail. The Broker’s website has several transactions that are dated 3/28 (and they are not pending), but I see now that they came down to Quicken with 3/31 as the date (2 days from now). This is the situation, so I thank you very much for your suggestions.

mmpunch

I might kick myself after I check the date(s). It usually only downloads transactions as recent as the previous day.

mmpunch

https://community.quicken.com/discussion/comment/20483902#Comment_20483902

They were all downloaded with Direct Connect, and I accepted them; therefore, they should all be properly entered. I will go back in and make sure to check the dates. Thank you...

q_lurker

If 47.20 is a common transaction, some such recent downloaded transaction might have gotten incorrectly matched to a prior transaction instead of entered as a new transaction.

mmpunch

https://community.quicken.com/discussion/comment/20483912#Comment_20483912

It’s not incorrectly matched, the discovered issue is the Broker has them dated 3/28, but several transactions came down via direct connect with date of 3/31. Thanks for your input.

mmpunch

NotACPA

@mmpunch Thanks for 'fessin up. And, as a former bank auditor I can certainly understand those "kicks".

BUT, last time I checked, we're all human.

Glad I could point you in the right direction.