Vanguard Updating - but new Vanguard view causes Quicken crash

esaurusaitis

It appears that the one step update is sort of working again for Vanguard accounts. But there is a new view within quicken for Vanguard that shows a wrong total on the upper left hand side (it appears to be doubled) and Quicken crashes when I click on the link that shows my different holdings (I have 2 different securities). I reported this to Quicken support. Anyone else having this issue?

Quicken Jasmine

Hello @esaurusaitis,

Thanks for bringing this issue to our attention.

When Quicken crashes upon clicking the link to view your holdings, does it generate any error messages or crash reports, or does it simply close unexpectedly? Have you noticed if the incorrect total on the upper left updates after subsequent One Step Updates, or does it remain doubled each time? Since you have two different securities, do both appear incorrectly, or is the issue affecting only one of them? Also, does this problem occur only in the new Vanguard view, or do your holdings display correctly in other Quicken views, such as the account register or portfolio view?

Let me know what you're seeing, and we can look into this further.

esaurusaitis

The app crashes. I get a quicken crash window. The total in the upper left was still doubled after update. Both securities seem correct but clicking on either crashes the app. The crash occurs in the new view. I see the entry in the portfolio view, but clicking on the security crashes the app.