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    • Citi Bank card disconnected several times in the last week

    Member ✭✭✭
    edited April 1 in Download, Add/Update Accounts (Windows)

    Quicken Deluxe. Running R61.21. Windows 10. Is this a known issue that is being addressed?

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    • Moderator mod

      Hello @ksm,

      Thank you for bringing this issue to our attention.

      Would you mind navigating to Help > Report a Problem to submit your log files? This is so that I may investigate the internal error that you are receiving with your Citi Bank account(s).

      Let me know!

      -Quicken Jasmine

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    • Member ✭✭✭

      Just did the Report a Problem. Thank you for your guidance and help.

    • Member ✭✭✭

      I tried to sign up for the "email digest" mentioned in your signature. I do not find that option in my Notification Preferences.

    • Member ✭✭✭

      Happened again today.

      image.png
    • Moderator mod
      https://community.quicken.com/discussion/comment/20485392#Comment_20485392

      Thanks for reaching back out, I do apologize for my delayed response and I appreciate you submitting logs. Since the issue has reoccurred and the logs were submitted more than 48 hours ago, would you mind submitting a fresh problem report? I will review the logs and investigate further!

      Please let me know once you have done so!

      -Quicken Jasmine

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    • Member ✭✭✭
      edited April 6

      Submitted report. Thank you.

    • Moderator mod

      Hello @ksm,

      Thank you for submitting those logs, please allow me some time to investigate the internal errors that you are receiving with your Citi Cards account(s).

      I appreciate your patience and support!

      -Quicken Jasmine

      Make sure to sign up for the email digest to see a round-up of your top posts.

    • Moderator mod

      Hello @ksm,

      Thanks for waiting.

      First, I suggest that you try to deactivate the Citi Cards account(s), navigate to the Citi Cards website to unlink the accounts from Quicken, and then reactivate the account(s) by following the steps found in this support article. Once your account(s) have been found, be sure to carefully link them to the existing account(s) you have already set up in Quicken.

      image.png

      Let me know how it goes!

      -Quicken Jasmine

      Make sure to sign up for the email digest to see a round-up of your top posts.

    • Member ✭✭✭

      I deactivated the account one of the times I was disconnected and reactivated it. The disconnecting has continued even after doing that.

      I just deactivated and reactivated it again. Will let you know what happens … or doesn't happen.

    • Member ✭✭✭

      Crashed again just now.

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