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Unable to update L.L. Bean Mastercard Connection (Citi)

Mitch104

With the new Citi connection method, Quicken is sending me to L.L. Bean Citi to authorize the connection. For the last two weeks when I enter my User ID/PW I receive the following error:

We encountered a problem processing your request. Please try again later.

I'm on the Citi site (https://citiretailservices.citibankonline.com/) and the top says L.L. Bean, yet the ID/PW that I use to log into my credit card account isn't working. Has anyone else seen this, and/or is there an alternative method to authorize the connection? I can log into my credit account just fine so it's not an ID/PW issue.

Thanks.

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Quicken Jasmine

Hello @Mitch104,

Thanks for reaching out!

This issue has been reported, and my teams are investigating further. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

Let me know once you have done so, thanks!
(CTP-12502)

Andy Crouch

I am seeing the exact same behavior. Just submitted a report (I included the log files but I doubt they will be of much use since this error is happening entirely within Citi's login system).

Quicken Jasmine

https://community.quicken.com/discussion/comment/20484476#Comment_20484476

Thank you for joining this thread and submitting a problem report!

Andy Crouch

This finally worked for me today!

jralyea

It would be nice to know what you did to make it work as you say,,,,

megnmac

Still receiving same problem answer when attempting to connect to Citi. This has been happening for weeks. How long will we have to "try again later?" Quicken needs to create a fix and alert users.