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NEW Cadence Bank One Step Update Failing 4/1/25

tbf47 · 2025-04-01T21:11:16+00:00

* Quicken for Windows * Release R62.14 * Noticed slow in one step updating for a week or so until 3/31, Then Cadence Bank updates fail with a 297-A Error Code Tried several times over 2 days. * Tried account reset. FAILED * I spoke breifly with the Bank IT / Quicken staff. They had no idea. * Other Banks, CC and Brokerage…

tbf47

Quicken for Windows
Release R62.14
Noticed slow in one step updating for a week or so until 3/31, Then Cadence Bank updates fail with a 297-A Error Code Tried several times over 2 days.
Tried account reset. FAILED
I spoke breifly with the Bank IT / Quicken staff. They had no idea.
Other Banks, CC and Brokerage account are unaffected.
I reported to Quicken via the software.

Windows 10 Pro

ver. 10.0.19045

Build 19045

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Online Banking

Windows

Comments

Quicken Anja

Hello @tbf47,

We appreciate you alerting us to the issues you are experiencing!

Please review and follow the troubleshooting instructions found in this support article regarding error OL-297.

Hope this helps!

tbf47

UPDATE - Issue resolved with excellent guidance from Quicken and Cadence. For years we have been accessing account update via Cadence DC. (direct connect)The Quicken associate had us remove the DC access and establish Express Connect access. Years ago we used Express connect but do to problems we were switched to DC. Today , We deactivated the Cadence DC connections removed all the account header info and established Cadence Bank WC connections for Express Connect going forward. The Quicken staff and Bank staff was knowledgable and tenacious. 2 great attributes.

Deo Gratias

Quicken Anja

https://community.quicken.com/discussion/comment/20484547#Comment_20484547

Thanks for the update! Glad to hear the issue has been resolved and we appreciate you sharing the solution as it may help others experiencing the same issue.

Thank you!