Elan Visa - unable to validate account

Kerry

For at least one billing cycle I have been unable to verify the biller account. I answer all the questions, name, and passcode in the online biller section of Quicken. I then get a validation code on my mobile but Quicken never comes back to the screen for me to enter the code. When I attempt to "FIX IT" the message is the account it reported as LOCKED. When entering the website for my biller, the account it NOT LOCKED.

Quicken Anja

Hello @Kerry,

We appreciate you bringing this issue to our attention.

Could you provide the exact name of the Online Biller as it appears in our billers list? This will help us look into it further internally.

Thank you!

Kerry

Elan Financial Services Credit Card

Quicken Anja

Thank you for providing that!

Upon checking our internal system, we’ve identified an issue with this particular biller that is preventing a successful connection. The issue has been reported, but we do not have an estimated timeframe for resolution.

We apologize for any inconvenience in the meantime! Thank you.